Last updated: 30-08-2025
This Privacy Policy describes how information is collected, used, and shared when you use ketumextracts.com (the “Site”), and explains your privacy rights and how the law protects you. By using our Site, you agree to the collection and use of information in accordance with this policy.
Interpretation and Definitions
Definitions — In this privacy policy:
- “Company” / “We” / “Us” / “Our” refers to ketumextracts.com.
- “You” / “User” refers to any visitor, user, or customer using the Site.
- “Service” refers to the Site and any related services we provide.
- “Device” means any device (computer, tablet, smartphone, etc.) used to access the Service.
- “Personal Data” means any information that can identify you, directly or indirectly (e.g. name, email address, billing info, IP address, etc.).
- “Usage Data” refers to data collected automatically when you use the Site (e.g. browsing behavior, device information, cookies).
Information We Collect
1. Automatically Collected Data (“Device Information”)
When you visit or browse the Site, we may automatically collect certain information about your device and how you interact with the Site. This may include:
- IP address
- Browser type and version, operating system
- Device type
- Pages you visit and time spent on them
- Referring site or search terms that led you to our Site
- Cookies, web beacons, pixels or similar tracking technologies
2. Information You Provide (“Order / Contact Information”)
If you place an order or otherwise submit information on our Site, you may provide certain personal information, such as:
- Name
- Billing and/or shipping address
- Payment information (handled by third-party payment processors)
- Email address
- Other information necessary to complete and process your order
How We Use Your Information
We may use the collected information for the following purposes:
- To process and fulfill your orders, including payment processing, shipping, and order confirmations.
- To communicate with you regarding your orders, or respond to your questions or requests.
- To detect and prevent fraud or other potentially prohibited or illegal activities.
- To analyze and improve how users interact with our Site (analytics, performance, optimization).
- To deliver marketing, advertising or promotional communications — but only if you opted in to receive them.
- To monitor and improve the usability, security, and features of our Site.
- For any other legitimate business purpose, provided we obtain your consent where required by law.
Sharing Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: such as payment processors, shipping partners, analytics tools, or other vendors that help operate the Site.
- Business Transfers: if the Company is involved in a merger, sale, acquisition, or asset transfer — in which case your information may be among the transferred assets.
- Legal Compliance: if required by law, regulation, subpoena, or legal process, or to protect our rights, property or safety of users.
- With Your Consent: or under other circumstances disclosed to you at the time of collection.
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to collect and store data about your interaction with the Site, for purposes including:
- Essential functionality (e.g. enabling core Site features)
- Remembering user preferences
- Analytics and performance tracking
- Advertising or remarketing (only if you consent / unless you opt out)
If your browser settings are configured to refuse cookies, some parts of the Site may not work properly.
You may opt out of certain third-party tracking and personalized advertising, for example: via your browser settings, or via industry opt-out tools provided by advertising networks.
Your Rights
Depending on your jurisdiction (for example, residents of the European Economic Area), you may have the following rights:
- Access the personal data we hold about you.
- Request correction or update of your personal data.
- Request deletion of your personal data (subject to certain conditions).
- Object to or restrict certain processing (e.g. marketing, profiling).
- Withhold or withdraw consent where the processing is based on consent.
- Request transfer (portability) of your personal data in a structured, machine-readable format.
If you wish to exercise any of these rights, please contact us (when contact details are available).
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (e.g. to complete orders, provide services, or comply with legal obligations). Usage data may be retained for internal analysis, security, or to improve the Site.
If we change our data collection or retention practices, we will update this Privacy Policy accordingly.
International Data Transfers
Depending on where you are located and where our service providers operate, your personal data may be transferred to — and stored on — servers in different countries. By using our Site, you consent to such transfers.
We take reasonable measures to protect your data regardless of its location.
Third-Party Links
Our Site may include links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing the privacy policy of any site you visit after leaving our Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here and update the “Last updated” date accordingly. We encourage you to review this page periodically to stay informed.
Contact / Feedback
At present, we do not collect or publish any dedicated contact email or phone number.
When you have questions or concerns about this Privacy Policy, please check this page later for any contact information or updates.